If you have a Complaint

There are a number of options available to you, depending on whether the manufacturer/importer of your motorcycle, scooter or moped is a member of the MCIA.

The MCIA Members Buy With Confidence Programme gives additional courses of action that will resolve matters quickly, easily, inexpensively and if necessary, draw matters to a legally binding conclusion.

  • Your initial complaint should be made in writing to the dealer that you bought the motorcycle from (with whom you have the contractual relationship).
  • If the matter is not resolved to your satisfaction you should write to the Manufacturer of your motorcycle.
  • If still not satisfied, you may decide to refer your complaint to the National Conciliation Service (NCS) who are certified by CTSI to offer Alternative Dispute Resolution (ADR). NCS are independent and impartial and the ADR services offered are free of charge.
  • In the unlikely event that the conciliation process fails, you can take the matter to Arbitration, which will investigate and make an Award that is legally binding on all parties.

To refer a complaint to the Alternative Dispute Resolution Service please contact:

National Conciliation Service
First Floor
Allerton Road
CV22 0PA

Telephone: 01788 538317
Email: contact@nationalconciliationservice.co.uk
Web: www.nationalconciliationservice.co.uk


Download the full Procedure for Complaints, Conciliation and Arbitration here.

Obviously your legal rights and not affected and you are free to pursue whichever course of action you prefer. The Citizens Advice can offer advice on your legal rights.

If you have purchased a motorcycle, scooter or moped from a company that is not an MCIA member and therefore not participating in the Buy With Confidence Programme, you may wish to take advice from Citizens Advice or consult with your solicitor if you are not satisfied with the outcome of a complaint.

Motorcycle Industry Association

The MCIA is the trade body for motorcycle manufacturers and importers and companies wholesaling associated products and services.

Get On

If you're thinking about learning to ride a scooter or a motorcycle, or getting back on one after a bit of a break, then visit the Get On site.

Buying with

The MCIA's Buy With Confidence Programme has been developed to provide peace of mind to customers purchasing a motorcycle, scooter or moped.

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Why buy from
a MCIA member

The Association's manufacturing members are companies that care about their own reputation and that of the industry as a whole.

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Internet Sales -
What to look for

Purchasing through the Internet is now common place, however when investing in a motorcycle, scooter or moped, there can be risks involved.

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Complaints -
What to do

There are a number of options depending on whether the manufacturer/importer of your motorcycle, scooter or moped is a member of the MCIA.

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