Internet Sales – What to look out for

Purchasing through the Internet is now common place, however when making a larger investment in a motorcycle, scooter or moped, there can be risk involved. We suggest you should always conduct your own research before making a purchase decision. Consider the following when making your choice:

  • Price – if it is too good to be true, it just might be.
  • Company Credentials – websites can be misleading, try to verify the size and stability of a company, look on the internet for customer reviews, press articles etc.
  • Product Quality – some machines can be identical mechanically (manufactured at the same factory) but branded and marketed differently. Some machines will be of similar appearance but manufactured by various companies. Research well before making your buying decision.
  • Availability of Parts – Are they freely available and what do they cost? Who can fit them?
  • Warranty and After Sales Service – what are the warranty terms and inclusions? Is the supplier able to provide straightforward, easy and quick resolutions to getting a problem fixed?
  • Delivery/Safety of Products – How will the machine be delivered? Is it delivered directly in a crate and therefore does it require some self assembly? In the interests of safety, MCIA members commit only to supply road bikes fully assembled and only after a Pre Delivery Inspection (PDI) carried out by a trained mechanic. Self assembly is likely to require specialist tools, please check before placing your order with a supplier where some final assembly is required.
  • After Sales Service/Complaints Handling – in the event of a problem occurring, will a complaint be taken seriously and dealt with quickly and fairly? Is there a complaints escalation process? How easy would it be to return a bike if necessary, for checks or replacements? Is the company willing to use an ADR scheme in the event of a dispute?
  • Will Your Bike Be Registered – by the supplier or will you need to do this yourself? There may be a cost/hassle factor to consider.

Motorcycle Industry Association

The MCIA is the trade body for motorcycle manufacturers and importers and companies wholesaling associated products and services.

Get On

If you're thinking about learning to ride a scooter or a motorcycle, or getting back on one after a bit of a break, then visit the Get On site.

Buying with

The MCIA's Buy With Confidence Programme has been developed to provide peace of mind to customers purchasing a motorcycle, scooter or moped.

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Why buy from
a MCIA member

The Association's manufacturing members are companies that care about their own reputation and that of the industry as a whole.

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Internet Sales -
What to look for

Purchasing through the Internet is now common place, however when investing in a motorcycle, scooter or moped, there can be risks involved.

Click for more information »

Complaints -
What to do

There are a number of options depending on whether the manufacturer/importer of your motorcycle, scooter or moped is a member of the MCIA.

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